Complaints

At Sandy Dentalcare we aim to provide a high standard of care and service to all our patients. If you have any complaints or concerns about the service you have received, we would like to know about it.

We have a confidential in-house complaints procedure to resolve all problems quickly and efficiently. Our Patient Manager, Mrs Monika Cross is responsible for handling patient complaints. She will work with you, aiming to address any issues you raise with her.

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 Straight forward complaints can be dealt with quickly, and you may only want to talk to us about these. There are times when you may want to write your points of concerns in the form of a complaint letter. Our Patient Manager, Mrs Monika Cross will receive your complaint letter and investigate with the intention of resolving matters with you. This resolution will be confirmed for you in writing, including your options if we have not solved the issue for you. You may write to Mrs Monika Cross, Sandy Dentalcare, 10 Market Square, Sandy, Beds, SG19 1HU.

When a complaint is received, we follow our complaints policy.

You may download said policy from the link below.